So this goes in the “WORSE THAN FAILURE” bucket …

I got an email from my dad this week wondering if I knew “What in the world is this message that keeps coming up every time we start Mom’s computer? It began appearing right after I inserted the removable hard drive to do the most recent backup.” He attached the following screen shot from Windows XP which pretty much speaks for itself (as much as such a thing can):

Windows - No Disk. Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9 75b6bf9c

To be honest, I’ve never heard of it. No Disk? Exception Processing Message? What on earth … I did a web search or two and came up with several fairly recent threads on every tech support site out there … none of which had anything resembling an authoritative answer.

My best guess from the DaniWeb and TechGuy threads is that there is some media app running on startup, but I’ve already had them disable everything in their MSConfig startup tab without getting rid of this annoying message which takes multiple clicks to actually go away.

I had them bring up Task Manager and determined that the message window seems to be owned by the csrss.exe process … apparently it’s only started happening recently after a reboot when my dad switched out the removable hard disks they have been using for backups for years … seems like maybe it’s a recent Windows update but at this point I have no idea, so I guess I’ll try poking around when I get over to their house next time. Anyone have any ideas?

6 Responses to “Windows – No Disk”

  • Improbulus says:

    Yes, try getting them to change the drive letters of their removable hard disks to reset whatever got corrupted – see http://www.consumingexperience.com/2007/11/windows-no-disk-exception-processing.html.

    Worked for me, after lots of time & hair tearing!

    Cheers and good luck, let me know if it worked for them.

  • fairuz says:

    Had the same problem. spend entire day working on this. I notice however this error only pop up when i tried to access my hdd.

    Eventually, i figure out that my pc was infected with a trojan virus. It infected the autorun.vbs

    If u see this file in c:\windows\autorun.vbs, c:\autorun.vbs, or in ur taskmgr a file wscript.exe,

    chances are u having the exact same problem as i did.. ran a virus scan and have it removed..

  • Peter says:

    Same problem with csrss.exe process.

    My error is WINDOWS – NO DISK
    Exception Processing Message Oxc0000013 Parameters Ox764D023C 0×83055CBC 0×764D023C 0×764D023C

    It carries through to Safe Mode.

    Peter

  • Rohit says:

    I am facing the same problem-“windows no disk

    Exception processing message 0×0000013 Parameters 0×7632013C 0×83A59996C 0×7632023C 0×7632023C

    Cancel Try Again Continue

  • jeffrey says:

    i am also having same problem w/ that error ca u help me to disable dat error
    plzzz….

  • unknown says:

    http://pubs.logicalexpressions.com/Pub0009/LPMArt…;

    this site works but it is only a last resort because wont fix the problem, just make the message go away